Refund policy

JAFARYS LLC ("Jafarys," "we," "us," or "our") is committed to providing a clear and reliable return and refund process for our customers. This policy applies to eligible purchases made through Jafarys.com.

Return Window
Eligible products may be returned within 30 days of delivery. To ensure that your return is properly identified and processed, please contact us before sending an item back.

How to Start a Return
To request a return, email info@jafarys.com and include:
- Your order number
- The product you wish to return
- The reason for the return
- Photos of the product and packaging if the item arrived damaged, defective, or incorrect

Our customer support team normally responds within 1–2 business days and will provide return authorization and shipping instructions.

U.S. Return Center
Authorized returns are processed through our U.S. return center:
[VERIFIED U.S. RETURN CENTER ADDRESS]

Please do not send products to our registered business address or any other location unless that address is specifically provided in your return authorization instructions. Unauthorized returns may result in processing delays.

Return Condition
Unless an item arrived damaged, defective, or incorrect, returned products should be unused, clean, and in substantially the same condition in which they were received. Original packaging, accessories, manuals, and other included components should be returned whenever reasonably possible.

For hygiene and food-safety reasons, kitchen products that have been used with food may not be eligible for return unless they arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products
If an order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

After reviewing the request, we will provide an appropriate resolution, which may include a replacement, refund, or prepaid return shipping label.

Customers will not be charged return shipping when the return is caused by an error on our part or when a product arrives damaged, defective, or incorrect.

Return Shipping
For eligible voluntary returns, such as a change of mind, return shipping responsibility will be stated in the return authorization instructions.

Refund Processing
Once an authorized return is received and inspected, we will notify you of the status of your refund.

Approved refunds are issued to the original payment method within 3–5 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Order Cancellations
Orders may be cancelled before they have been processed or shipped. Please contact us as soon as possible at info@jafarys.com.

Once an order has shipped, it can no longer be cancelled, but an eligible return may be requested under this policy.

Email: info@jafarys.com
Phone: +1 (774) 484-5372
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET