FAQ
What does Jafarys sell?
JAFARYS LLC offers practical kitchen tools and home essentials, including cooking thermometers, oil sprayers, strainers, food-preparation accessories, cleaning helpers, and kitchen organization products.
Where do you ship?
We currently ship eligible orders within the United States.
How long does order processing take?
Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
How long does delivery take?
After shipment, standard delivery generally takes 3–7 business days.
Including processing time, the estimated total delivery time is generally 4–9 business days from the date an order is placed.
Will I receive tracking information?
Yes. Tracking information is sent by email after your order has shipped. Please allow up to 24–48 hours for tracking activity to appear in the carrier's system.
Which carriers do you use?
Orders may be shipped with USPS, UPS, FedEx, or another appropriate carrier selected for the shipment.
Which payment methods do you accept?
We accept the payment methods displayed during checkout, including supported major credit cards, debit cards, and digital payment options. Payments are processed through secure third-party payment providers.
Can I change or cancel an order?
If you need to change or cancel an order, contact info@jafarys.com as quickly as possible.
Orders that have not yet been processed or shipped may generally be changed or cancelled. After shipment, an eligible return may be requested under our Refund & Returns Policy.
What is your return period?
Eligible products may be returned within 30 days of delivery.
How do I request a return?
Email info@jafarys.com with your order number, the product you wish to return, and the reason for the return.
If the product arrived damaged, defective, or incorrect, please also provide clear photos of the product and packaging.
Our support team will provide return authorization and instructions.
Where should I send my return?
Please do not send a product back without receiving return authorization.
Authorized returns are sent to the U.S. return center specified in the return instructions provided by our customer support team.
What happens if my order is lost or delayed?
Contact info@jafarys.com with your order number. We will review the available tracking information and work with the shipping carrier when an investigation is appropriate.
What if my order arrives damaged, defective, or incorrect?
Contact us within 7 days of delivery and include your order number and photos of the product and packaging.
After review, we will provide an appropriate resolution, which may include a replacement, refund, or prepaid return shipping label.
How can I contact Jafarys?
Email: info@jafarys.com
Phone: +1 (774) 484-5372
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We normally respond within 1–2 business days.